Financial (i.e., monthly financial statements, budget, legal)
Administrative (i.e., all resident correspondence, list of new owners, architectural change requests)
Contracts (i.e., current status and expiration dates)
Maintenance (i.e., work completed and work to be done)
2. Conference Report
This is an action item report that is provided within one (1) week following your meeting and indicates all tasks assigned to various Board Members and/or Management.
3. On-Line Services
All new communities are given an interactive website for their Owners to enjoy.
The website provides:
Online Management Office for requests or questions.
Check your account online.
View Calendar for upcoming events at your community.
Online Discussion Groups if feedback is needed by the Board of Directors/Owners.
Lists any news, important information or upcoming events for your communit.
Lists a directory with contact information for your neighbors.
4. Telephone Log
All telephone calls received are logged by time and date and all messages are returned within 24 hours.
5. Resident Correspondence Response
A letter is mailed to the resident immediately upon receipt of their letter to advise them that their letter will be included in the next management report and the time and date of the meeting where the Board will address their comment or concern.
6. Emergency Service
We maintain a 24 hour a day, 7 day a week emergency service with a 10 minute response time.
7. Senior Management Review
This is a weekly meeting with the President and each Property Manager to address concerns and follow up on management action items from the conference report.
8. Financial Review
This is a meeting with the President, the Accountant, and each Property Manager to review the financial statements prior to distribution to the Board. This ensures accurate financial reporting.
Clear Delineation of Responsibilities
Management Responsibilites to You
Results - Accurate record keeping - We have never lost a court case for delinquencies
You Look Good - All calls returned within 24 hours
Keep You Organized - Timely and Accurate Financial Reporting
Communicate - P/M Reports, Conference Reports, E-Mail, Website(s), paperless since the end of 2005!, 24 hour emergency service with 10 minute response time, every time
Sensitivity - Owners are treated like they own the place...they do!
Your Responsibility to Management
Read/Review all reports and financials prior to attending scheduled meetings
One Board Member Point of Contact for Property Manager
Follow up on Assigned Action Items From Meetings
Keep Meetings Following Parliamentary Procedures
Property Inspections
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One thorough inspection is conducted, with three(3) or more follow-ups until all violations are abated
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Spot Inspections are conducted for specific problems reported
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Inspection/Walk Thru's are conducted with vendors for major projects/contracts
For more information about our services, please select from the items below.
